SHIPPING & DELIVERY POLICY

Naked Flame Company is committed to carefully packaging and preparing every order so that your products arrive safely and in excellent condition.

Order Processing

All orders are processed once payment has been successfully received.

Orders are generally processed and prepared for dispatch within 2–5 business days.

Please note that orders containing made-to-order or personalised products may require additional processing time. If there is an unexpected delay with your order, we will contact you using the details provided at checkout.

Delivery

We currently offer delivery within South Africa.

Once your order has been dispatched, you will receive delivery or tracking information where applicable.

Estimated delivery times are:

• Major metropolitan areas: approximately 2–5 business days
• Regional and outlying areas: approximately 3–7 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to courier volumes, public holidays, weather conditions, remote-area deliveries or circumstances outside of Naked Flame Company’s control.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery address, order size and applicable delivery rates.

From time to time, Naked Flame Company may offer free shipping promotions. Any applicable promotion will be clearly stated at the time of purchase.

Delivery Address

Please ensure that your delivery information is complete and accurate before completing your purchase.

Naked Flame Company is not responsible for delays or failed deliveries resulting from incorrect, incomplete or outdated delivery information supplied by the customer.

If a parcel is returned to us because an incorrect address was provided, additional shipping charges may apply for re-delivery.

Damaged Parcels

Our candles are carefully packaged before leaving our premises.

If your order arrives damaged, please contact us as soon as possible after delivery and provide:

• Your order number
• Photographs of the damaged product
• Photographs of the packaging
• A brief description of the damage

Please keep the original packaging until the matter has been resolved, as photographs or inspection of the packaging may be required.

Lost or Delayed Orders

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will assist with tracking the parcel and contacting the relevant courier where necessary.

Important Candle Delivery Information

Naked Flame Company candles are made with wax and may be affected by high temperatures during transportation, particularly during warmer weather.

Minor changes in the appearance or texture of wax caused by temperature fluctuations during transit do not necessarily mean that the product is defective.

Please allow your candle to return to room temperature before assessing its appearance or using it.

International Orders

At this time, Naked Flame Company only ships within South Africa.

International shipping may be introduced in the future.

Contact Us

If you have any questions regarding your delivery, please contact:

Naked Flame Company
📧 nakedflame.company@gmail.com

Please include your order number in your enquiry so that we can assist you as quickly as possible.